Payment Policy

Last updated: September 16, 2026

Accepted payment methods

Available payment methods are shown at checkout before you place an order. Depending on your device, location, and order details, they may include major credit or debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other options displayed by Shopify checkout.

Currency and order total

All prices on HE Knee Pads are shown in U.S. dollars (USD). Before you submit your order, checkout displays the item price, applicable shipping charge, any applicable taxes, and your final order total.

Payment processing

Payments are processed through Shopify checkout and the payment provider you select. We do not receive or store your full card number. Your order is confirmed after payment authorization is completed.

Order questions

If you have a question about payment or an order, contact us at support@hekneepads.com. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Hong Kong Time (HKT), and we aim to reply within 24 hours.