Refund policy

Return & Refund Policy

Last updated: September 16, 2026

30-day returns

We accept return requests within 30 calendar days of delivery for eligible orders shipped to the contiguous United States. Returns may include items that have been opened or gently used for ordinary product evaluation, provided all product components are returned.

How to start a return

Email support@hekneepads.com with your order number and the item you would like to return. We will provide return instructions and a prepaid return label. Please do not send an item back before receiving those instructions.

Return address

Use the return label and instructions we provide. Authorized returns are sent to:

HE Knee Pads Returns
C/O 4705 Walker Ave
Ontario, CA 91762
United States

Fees and refunds

There is no restocking fee. We provide the prepaid return label for eligible returns. After we receive and inspect your return, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Damaged, incorrect, or missing items

If an item arrives damaged, incorrect, or incomplete, contact us with your order number and photos of the issue. We will review the order and provide the next steps.