Shipping policy

Shipping Policy

Last updated: September 16, 2026

Where we ship

We currently ship to the contiguous 48 states within the United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.

Shipping charges

Standard shipping is free on orders of $25 or more to the contiguous United States. For orders below $25, the available shipping charge is displayed at checkout before you place your order.

Order processing and delivery estimates

Orders are typically processed within 0–1 business day. Standard delivery is estimated at 3–5 business days from order placement. When expedited shipping is available at checkout, its estimated delivery time is 2–3 business days from order placement. Delivery estimates are not guarantees and may be affected by carrier delays, weather, or other events outside our control.

Fulfillment and tracking

Orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) from available U.S. fulfillment centers. Your package may arrive in Amazon or fulfillment-partner packaging. We send tracking information when it is available from the carrier.

Delivery issues

If an order arrives damaged, is incorrect, or is marked delivered but cannot be located, contact support@hekneepads.com with your order number. We will review the shipment and provide the next steps.