Shipping Policy

Last Updated: July 28, 2026

At HMYL EASY, we work to get your order to you quickly and reliably.

1. Shipping Rates & Delivery Times

We currently ship to addresses within the United States, including Alaska and Hawaii.

Free Standard Shipping applies when your merchandise subtotal, after discounts and before taxes and shipping charges, is $35 or more.

Expedited Shipping adds an additional $5.99 USD to the applicable Standard Shipping rate:

• Orders of $35 or more: Free Standard Shipping + $5.99 Expedited Shipping = $5.99 USD total shipping.

• Orders under $35: $5.99 Standard Shipping + $5.99 Expedited Shipping = $11.98 USD total shipping.

Order Processing: Orders are typically processed within 1–2 business days, excluding weekends and U.S. holidays, before being handed to the carrier.

Delivery estimates begin after an order has been processed. Delivery times are estimates and are not guaranteed; they may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

2. Fulfillment & Carriers

Orders may ship from one of our available U.S. fulfillment locations. We use reliable carriers, which may include USPS, UPS, FedEx, or other carrier partners, depending on the destination and selected shipping method.

Your package may arrive in carrier or fulfillment-partner packaging.

3. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email with tracking information when available.

Please allow 24–48 hours for tracking information to update after you receive the shipping confirmation. If you need help tracking your order, contact us at support@hekneepads.com.

4. Lost or Damaged Packages

Damaged upon arrival: If your package or item arrives damaged, please take clear photos and contact support@hekneepads.com within 48 hours of delivery. Include your order number and photos of the issue so we can review and assist you.

Marked delivered but not received: If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. If it is still missing after 3 business days, contact support@hekneepads.com with your order number.

5. Address Accuracy

Please review your shipping address carefully before placing your order. HMYL EASY is not responsible for delays, loss, or additional shipping charges caused by an incorrect or incomplete address entered at checkout.

If you notice an address error, contact support@hekneepads.com immediately. We can only update an address if the order has not yet entered processing or shipped.

Contact Us

HMYL EASY
Hong Kong Nestivo Limited
Rm 5076, 5/F Yau Lee Ctr No.45
Hoi Yuen Rd, Kwun Tong
Hong Kong
support@hekneepads.com